Legal

Delete your account

How to ask us to delete your account and what happens to your data. Last revised 2026 — draft pending legal review.

1. How to ask for deletion

You can ask us to delete your Poly Rion account and its personal data at any time, in either of these ways:

In the Poly Rion app: open Account, then Settings, then Security, and tap "Delete my account".
On the website: sign in to the client portal, open Support, and create a ticket in the Account category asking us to delete your account.

2. What happens next

We confirm the request by email and answer it in a support ticket.
Before an account can be closed, open positions and pending orders must be closed and any remaining balance withdrawn.
When the account is closed you can no longer sign in, and your personal data that we are not required to keep is deleted.

3. What we have to keep

As a financial services company we must keep identification, transaction and communication records for the period the law requires, even after an account is closed. These records are stored securely and used only to meet those obligations. The privacy policy explains this in more detail.